Frequently Asked Questions
Everything you need to know about building your dream wine cellar.
What is the typical lead time for custom wine cellar racking?
Custom racking orders generally take 6 to 10 weeks to manufacture and ship, depending on the wood species and finish selected. Ready-to-assemble kits typically ship within 3 to 5 business days.
Do you offer international shipping for cooling units?
Yes, we ship select cooling systems and wine cabinets globally. Please contact our logistics team for a custom freight quote and to ensure electrical compatibility for your specific region.
How do I choose the right cooling unit for my cellar size?
Choosing a unit depends on the total cubic footage, insulation quality (R-value), and ambient temperature of the surrounding rooms. We recommend using our BTU calculator or consulting with our experts to ensure optimal climate control.
What is your return policy on wine cabinets and furniture?
Unopened, standard stock items can be returned within 30 days, subject to a restocking fee. Please note that custom-built cellars and bespoke cooling installations are non-refundable once production has commenced.
Do your wine racks require professional installation?
While our DIY kits come with comprehensive instructions for home assembly, we recommend professional installation for large-scale custom projects and through-the-wall cooling systems to validate equipment warranties.
What payment methods do you accept for large residential projects?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and wire transfers. For large-scale custom installations, we offer structured payment plans consisting of a deposit and milestone-based installments.