Returns & Exchanges

At Rosehill Wine Cellars, we are committed to providing the highest quality wine storage solutions and want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can initiate a return or exchange within 30 days of delivery for most items in their original packaging.

1

Contact Support

Reach out to our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions for your wine cellar components.

2

Secure Packaging

Carefully repackage the item in its original box with all protective padding, manuals, and hardware included to prevent damage during transit back to our warehouse.

3

Label and Ship

Clearly mark the RMA number on the outside of the package and ship the item using a trackable carrier, as we recommend insuring high-value items like cooling units or racks.

4

Inspection and Refund

Once our technicians inspect the returned goods to ensure they are in resalable condition, we will issue a refund to your original payment method, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing